Contact Us
Need help? Have questions? Want to get involved? Here's how to reach us.
💬 Community Support
Telegram (Recommended)
Join our active community:
Quick responses from team and community
Share strategies and tips
Get help from experienced users
Participate in events and contests
Join now -> https://t.me/RatehopperPortal
Channels:
#general- General discussion#updates- Get updates from the team#alerts- Shows daily rates and whale movements
📧 Direct Support
Email Support
General Inquiries: 📧 [email protected]
Response time: 24-48 hours
For account issues, bugs, general questions
Technical Issues: 📧 [email protected]
Include transaction hash if applicable
Screenshots helpful
Describe steps to reproduce
Feature Requests: 📧 [email protected]
Share your ideas
Vote on our public roadmap
Help shape Ratehopper's future
Business & Partnerships: 📧 [email protected]
Protocol integrations
Strategic partnerships
Business development
Security Issues: 📧 [email protected]
Report security vulnerabilities
Responsible disclosure
Bug bounty program
🐦 Social Media
Stay Connected
Twitter / X: 🐦 @RatehopperAI
Latest updates
Rate alerts
Community highlights
Product announcements
Follow for:
Real-time protocol news
Best rate alerts
Achievement showcases
Community spotlights
📚 Documentation
Self-Service Resources
This Documentation:
Comprehensive guides
Step-by-step tutorials
Best practices
FAQ
🤝 Get Involved
Contribute to Ratehopper
Community Contributions:
Share potential strategies in Telegram
Help other users
Create content (articles, videos)
Report bugs
Suggest features
Developer Contributions:
Check our GitHub (coming soon)
Submit pull requests
Improve documentation
Build integrations
Content Creators:
Write about Ratehopper
Create tutorials
Stream your DeFi activities
Join affiliate program (coming soon)
🏢 Company Information
About Us
Ratehopper Your intelligent DeFi companion
Mission: Make DeFi accessible and profitable for everyone through intelligent automation and transparency.
Vision: A world where optimizing DeFi returns is effortless and available to all.
Location: Global team, remote-first
Founded: 2024
⚖️ Legal
Legal Information
Terms of Service: 📄 Terms & Conditions
Privacy Policy: 📄 Privacy Policy
Cookie Policy: 📄 Cookie Policy
🔐 Security
Report Security Issues
Found a security vulnerability?
DO: ✅ Email [email protected] immediately ✅ Provide detailed description ✅ Include steps to reproduce ✅ Give us reasonable time to fix
DON'T: ❌ Post publicly before we can fix ❌ Exploit the vulnerability ❌ Share with others first
Bug Bounty: We reward responsible disclosure. Rewards based on severity.
📍 Office Hours
Live Support Hours
TG Support:
24/7 community support
Team moderators: 9am-5pm EST, Mon-Fri
Email Support:
Reviewed: 9am-6pm EST, Mon-Fri
Response: Within 24-48 hours
Emergency Support:
Security issues: 24/7
Critical bugs: Priority response
❓ Before Contacting Support
Check These First
1. Read the FAQ:
Covers 90% of common issues
Faster than waiting for response
2. Search Documentation:
Use search function
Check relevant sections
Follow tutorials
3. Check TG:
Question might be answered
Community can help faster
Search message history
4. Troubleshoot:
Common solutions listed
Self-service fixes
🎯 What to Include When Contacting
Help Us Help You
For Bug Reports:
For Feature Requests:
For General Questions:
💡 Response Time Expectations
TG:
Community: Immediate to 1 hour
Moderators: 1-4 hours
Team: 24 hours
Email:
General: 24-48 hours
Technical: 48-72 hours
Security: Immediate acknowledgment, fix timeline provided
Priority Support (Coming Soon):
Gold/Platinum users
Partners
Large position holders
4-hour response guarantee
🌟 Support Quality
Our Commitment
We Promise: ✅ Respectful communication ✅ Clear explanations ✅ Honest timelines ✅ Follow-up until resolved ✅ Continuous improvement
Your Role: ✅ Provide clear information ✅ Be patient and respectful ✅ Follow our suggestions ✅ Give feedback ✅ Help others when you can
🎁 Feedback & Suggestions
We Love Feedback!
How to Share:
TG #feedback channel
Email [email protected]
Direct message on Twitter
Community calls (monthly)
What to Share:
Feature ideas
UI/UX improvements
Bug reports
Success stories
Criticism (constructive)
What Happens Next:
We review all feedback
Prioritize based on impact
Add to roadmap
Implement
Credit contributors
📅 Community Events
Get Involved
Regular Events:
Monthly Community Calls
Strategy Sessions (weekly)
AMAs with team
Trading competitions
Achievement contests
Stay Updated:
Join TG announcements
Follow Twitter
Subscribe to newsletter (coming soon)
🤖 Automated Support (Coming Soon)
AI Assistant:
24/7 instant answers
Natural language queries
Smart troubleshooting
Personalized help
Thank You!
We appreciate you being part of the Ratehopper community. Your success is our success.
Need help now?
📧 Email [email protected]
📚 Read FAQ
Last updated