Contact Us

Need help? Have questions? Want to get involved? Here's how to reach us.

💬 Community Support

Telegram (Recommended)

Join our active community:

  • Quick responses from team and community

  • Share strategies and tips

  • Get help from experienced users

  • Participate in events and contests

  • Join now -> https://t.me/RatehopperPortal

Channels:

  • #general - General discussion

  • #updates - Get updates from the team

  • #alerts - Shows daily rates and whale movements

📧 Direct Support

Email Support

General Inquiries: 📧 [email protected]

  • Response time: 24-48 hours

  • For account issues, bugs, general questions

Technical Issues: 📧 [email protected]

  • Include transaction hash if applicable

  • Screenshots helpful

  • Describe steps to reproduce

Feature Requests: 📧 [email protected]

  • Share your ideas

  • Vote on our public roadmap

  • Help shape Ratehopper's future

Business & Partnerships: 📧 [email protected]

  • Protocol integrations

  • Strategic partnerships

  • Business development

Security Issues: 📧 [email protected]

  • Report security vulnerabilities

  • Responsible disclosure

  • Bug bounty program

🐦 Social Media

Stay Connected

Twitter / X: 🐦 @RatehopperAI

  • Latest updates

  • Rate alerts

  • Community highlights

  • Product announcements

Follow for:

  • Real-time protocol news

  • Best rate alerts

  • Achievement showcases

  • Community spotlights

📚 Documentation

Self-Service Resources

This Documentation:

  • Comprehensive guides

  • Step-by-step tutorials

  • Best practices

  • FAQ

🤝 Get Involved

Contribute to Ratehopper

Community Contributions:

  • Share potential strategies in Telegram

  • Help other users

  • Create content (articles, videos)

  • Report bugs

  • Suggest features

Developer Contributions:

  • Check our GitHub (coming soon)

  • Submit pull requests

  • Improve documentation

  • Build integrations

Content Creators:

  • Write about Ratehopper

  • Create tutorials

  • Stream your DeFi activities

  • Join affiliate program (coming soon)

🏢 Company Information

About Us

Ratehopper Your intelligent DeFi companion

Mission: Make DeFi accessible and profitable for everyone through intelligent automation and transparency.

Vision: A world where optimizing DeFi returns is effortless and available to all.

Location: Global team, remote-first

Founded: 2024

⚖️ Legal

Legal Information

Terms of Service: 📄 Terms & Conditions

Privacy Policy: 📄 Privacy Policy

Cookie Policy: 📄 Cookie Policy

🔐 Security

Report Security Issues

Found a security vulnerability?

DO: ✅ Email [email protected] immediately ✅ Provide detailed description ✅ Include steps to reproduce ✅ Give us reasonable time to fix

DON'T: ❌ Post publicly before we can fix ❌ Exploit the vulnerability ❌ Share with others first

Bug Bounty: We reward responsible disclosure. Rewards based on severity.

📍 Office Hours

Live Support Hours

TG Support:

  • 24/7 community support

  • Team moderators: 9am-5pm EST, Mon-Fri

Email Support:

  • Reviewed: 9am-6pm EST, Mon-Fri

  • Response: Within 24-48 hours

Emergency Support:

❓ Before Contacting Support

Check These First

1. Read the FAQ:

2. Search Documentation:

  • Use search function

  • Check relevant sections

  • Follow tutorials

3. Check TG:

  • Question might be answered

  • Community can help faster

  • Search message history

4. Troubleshoot:

🎯 What to Include When Contacting

Help Us Help You

For Bug Reports:

For Feature Requests:

For General Questions:

💡 Response Time Expectations

TG:

  • Community: Immediate to 1 hour

  • Moderators: 1-4 hours

  • Team: 24 hours

Email:

  • General: 24-48 hours

  • Technical: 48-72 hours

  • Security: Immediate acknowledgment, fix timeline provided

Priority Support (Coming Soon):

  • Gold/Platinum users

  • Partners

  • Large position holders

  • 4-hour response guarantee

🌟 Support Quality

Our Commitment

We Promise: ✅ Respectful communication ✅ Clear explanations ✅ Honest timelines ✅ Follow-up until resolved ✅ Continuous improvement

Your Role: ✅ Provide clear information ✅ Be patient and respectful ✅ Follow our suggestions ✅ Give feedback ✅ Help others when you can

🎁 Feedback & Suggestions

We Love Feedback!

How to Share:

  • TG #feedback channel

  • Email [email protected]

  • Direct message on Twitter

  • Community calls (monthly)

What to Share:

  • Feature ideas

  • UI/UX improvements

  • Bug reports

  • Success stories

  • Criticism (constructive)

What Happens Next:

  1. We review all feedback

  2. Prioritize based on impact

  3. Add to roadmap

  4. Implement

  5. Credit contributors

📅 Community Events

Get Involved

Regular Events:

  • Monthly Community Calls

  • Strategy Sessions (weekly)

  • AMAs with team

  • Trading competitions

  • Achievement contests

Stay Updated:

  • Join TG announcements

  • Follow Twitter

  • Subscribe to newsletter (coming soon)

🤖 Automated Support (Coming Soon)

AI Assistant:

  • 24/7 instant answers

  • Natural language queries

  • Smart troubleshooting

  • Personalized help

Thank You!

We appreciate you being part of the Ratehopper community. Your success is our success.

Need help now?

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